Nord SaaS
Frequently asked questions
Quick answers for setup, permissions, tickets, custom bots, FiveM and API.
How do I start without breaking the server?
Create a private test channel, sync the server, publish the first panel there and validate buttons, tickets and logs before publishing in public channels.
Why does the button not open a ticket?
Check whether the button has an action, the target category exists, the bot has Manage Channels and the bot role is above the roles involved.
Is the custom bot required?
No. The custom bot is optional. The platform should stay online if Discord or the bot fails; only Discord actions become temporarily unavailable.
Can I have multiple ticket types?
Yes. Ideally, create separate buttons for support, purchases, reports, partnerships and applications, each with its own category and permissions.
Where is the technical API?
The friendly documentation is at /docs and the automatic technical reference remains at /api/docs.
How do I fix default_bot_not_in_guild?
This error means the selected bot is not inside the Discord server where you are trying to publish. Invite the correct bot and sync again.